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1-800-972-2767

RETURN POLICY

Thank you for shopping at Herbapex.

If you are not entirely satisfied with your purchase, we're here to help.

We gladly accept returns within 30 days of purchase for refund, if the product meets the below return policy criteria and guidelines.

RETURN PROCESS

*Please look at the return policy below to see if you are eligible for a return and the conditions, before starting the return process

1Should you need to make a return, please contact our Customer Service Department, that specializes in returns at: returns@herbapexusa.com. We will issue you a Return Merchandise Authorization (RMA) number to write on the outside of your box. This will insure prompt processing.

2Mail all returns to:
Herbapex
9669 Sunray Drive Olmsted Falls
Cleveland, OH 44138

3 Refunds will be issued to your credit card, or you will be given a store credit as soon as your return is processed. Refunds are for product only, shipping will not be refunded. Credits may take 1 billing cycle to post to your account.
 

RETURN POLICY

Our products can be returned within 30 days of the original purchase of the product. A new product may be exchanged for another product, store credit, or returned for a refund.

ELIGIBLITY
To be

eligible for a return

, please make sure that:

- The product was purchased in the last 30 days
- The product is in its original packaging
- The product isn't used or damaged
- You have the receipt or proof of purchase
- You obtained a Return Merchandise Number (RMN) from us

Products that do not meet these criteria will not be considered for return.

GET RMA#

To obtain a Return Merchandise Number (RMN), contact us:

- By phone number: 1-800-972-2767
- By email: returns@herbapexusa.com

Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:

Herbapex
9669 Sunray Drive Olmsted Falls
Cleveland, OH 44138

SHIPPING

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Herbapex.

DAMAGED ITEMS

If you received a damaged product, please notify us immediately for assistance.

CONTACT US

If you have any questions about our Returns and Refunds Policy, please contact us:

- By phone number: 1-800-972-2767
- By email: returns@herbapexusa.com


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